Leão Hous Terms and Conditions
These are the terms and conditions for the booking agreement between you and Phoenix Star Holdings Limited (Leão Hous) (The “Company”) for the rental of a property (the “Property”). For the purposes of the agreement, “you” means, collectively, the person signing this agreement and each of the other guests booked to stay at the Property during the rental period. The Company is an agent to the owner of the Property (the “Owner”).
Binding Nature. This agreement becomes binding when submitted electronically or signed by you or once the Company has received your initial payment, whichever occurs first.
Payment. The Company must receive payment of 50% of the total rental fees within 0 days of the issue date of this agreement and the remaining 50% no later than 65 days before your arrival at the Property. If your reservation is made less than 65 days before your arrival date, the Company must receive 100% of the total rental fees within 0 days of the issue date of this agreement. Any late payments will be accepted only at the discretion of the Company and the Owner and may result in the cancellation of this agreement. You will not be allowed at the Property unless payment has been received in full.
Cancellation Policy. To cancel your booking. you must provide the Company with written notice of your cancellation. If the Company receives this notice at least 75 days prior to your arrival at the Property, the Company will retain 25% of your total rental fee. If the Company receives this notice less than 75 days prior to your arrival at the Property, all payments made by you are non-refundable. You are urged to obtain travel insurance for protection against, among other things, your inability to make the trip contemplated by this agreement.
Security Deposit and Advanced Provisioning Allowance (APA). A refundable security deposit and APA is required to be held against, but not limited to damage and/or theft to the property and/or contents beyond normal wear and tear, including lost or missing keys, groceries, wine and beverages, pool heating and housekeeping overtime charges. This will also include any services including but not limited to the use of a personal chef, massage appointments and personal training. This is calculated at 25% of the total stay. Any damages caused by the guest will be documented and brought to the guest’s attention within 7 days of the guest’s departure. Should payment be required for any of the aforementioned items, the guest authorises the deposit holder, the right to process and deduct the charges from the security deposit provided plus an additional processing fee within 30 days of the date of departure after a complete inspection of the home has been conducted. An itemised account will be provided to the guest. You will be refunded the deposit after the Company receives clearance from the Owner which usually takes 4 weeks. The Owner of the property shall be entitled to pursue any claim or action in law or inequity and shall be entitled to recover all costs and expenses, including attorney’s fees, incurred thereby.
Requirements. The individual booking the Property must be aged 25 years and older at the time of the booking, such individual must also be staying at the Property. All bookings made may be subject to age verification. We reserve the right to deny reimbursement on the deposit and/or payment of the Booking in the event of an age requirement violation.
Identification. When requested by the Owner you must provide the identification of all persons staying on property. In the event in which you refuse to provide the proper identification, you hereby accept the risk of being refused access to the Property. All identification provided will remain confidential and will not be stored, transferred or used by any third party. In the event of an emergency or security alert, traveller information may be disclosed for safety purposes.
Your Responsibilities. You are solely responsible for all damages, injuries and losses in connection with the occupancy or use of the Property by you or your guests. You must ensure that the Property and all furniture, fixtures and effects remain in the same condition and location as when you checked-in.
Use of Property. You are guests of the Owner and your use of the Property is granted on a day-to-day basis. You cannot carry out any illegal activity at the Property or any activity that could be reasonably considered a nuisance or annoyance to the Owner or the occupants of neighbouring land. The total number of guests cannot exceed 10. Parties, weddings, receptions and other such functions which draw additional neighbourhood traffic are not permitted at this Property. Any exception will require advance written permission, proof of insurance, and other requirements and fees as deemed necessary. No additional people beyond the maximum occupancy of 10 are allowed on the Property at any one time, unless disclosed to and agreed upon by Property Manager in writing. Please be respectful to your neighbours and keep noise levels to a minimum between the hours of 10:00 pm and 8:00 am and, at all times. Subleasing the Property is strictly prohibited and you may not move furniture or modify electronic equipment without the prior written consent of the Company. Do not flush any feminine products, disposable wipes, or trash down the toilet. If violated and a problem is encountered, you will be Responsible for the cost of repairs. Company has the right to inspect the Property at any time if the terms of this agreement are violated and may terminate your occupancy with no refund.
Problems with Property. You should immediately notify the Property Manager of any problems relating to the Property including, but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, furnishings or amenities. The Company and its service providers will make every reasonable effort to repair or replace the failed system or equipment, and in such event, you agree to permit reasonable access to the property to inspect and make such repairs. If repairs cannot be made due to circumstances not under the control the Company, these services may be unavailable during your stay. In this case, the Company cannot be held responsible for damages and no refunds will be issued.
Entertainment System. Property will include high speed internet, Cable TV, Smart TV or AppleTV. If you encounter issues with any of these services, we ask that you contact the Property Manager immediately so we can work to resolve the issue as soon as possible. At times, a third-party professional may be required, and due to circumstances not under our control, these services may be unavailable during your stay. In this case, the Company cannot be held responsible for damages and no refunds will be issued.
Security. You are responsible for the security of your belongings. Please ensure all doors and windows are locked properly.
Smoking. Smoking, including e-cigarettes, is not permitted inside the Property at any time. If smoking does occur inside the Property, you are responsible for all damage caused by smoking including, but not limited to, stains, burns, odour remediation, and reimbursement to Company for any refunds necessary to compensate affected future occupants. A minimum of €1500 will be charged for the thorough deep cleaning.
Pets. Unless otherwise authorized by the Owner or the Company, you may not bring any animals to the Property. If violated, you are responsible for all damage caused by an animal including, but not limited to, furniture, carpets, allergen and flea remediation, and reimbursement to Company for any refunds necessary to compensate affected future occupants.
Pool, Gym, Steam and Sauna. The pool may be heated upon request, up to 24°C (75°F). For requests for heating greater than 24°C (75°F), this will incur a daily rate of €500. Pool equipment may become damaged if run above 29°C (84°F) for an extended period. You agree not to tamper with pool heating controls, heating equipment for the Steam and Sauna rooms or electronic pool cover. The Property Manager will be on-hand to maintain this. You will be responsible for any damage that occurs to the pool, steam and sauna rooms, gym equipment and any supporting equipment through misuse or negligence. You acknowledge that any use of pool, steam, sauna and gym are entirely at your own risk. You acknowledge that there is no lifeguard on duty and that it is your responsibility to ensure children and all other non-swimmers are supervised at all times. Children under the age of 16 must be accompanied to the gym by an adult.
Parking. Parking is available for 2 cars. We do not have charging facilities for electric vehicles. The Property Manager will give you instructions on the use of the car turntable.
Owners’ Property. Property has storage areas which contain personal property of the Owner, home electronics, and/or cleaning supplies that could be hazardous to children and audits. You agree not to open or access the contents of these areas, even if unlocked. If violated, you will be responsible for any losses or damages incurred and the Owner is not responsible or liable for any injury to you or your guests.
Lost Items. The Company is not responsible for lost, stolen, or abandoned items. the Company will arrange to have lost items shipped to you at your cost.
Business Hours. The Property Manager is available by phone between 9:00 am – 6:00 pm and can also be reached in the case of emergencies. She lives on property and will be working with the staff during your stay to ensure all your requirements are met. The Housekeeping staff are available from 8:00 am – 6.00 pm during your entire stay (including weekends). If the housekeepers are required to work beyond stated working hours and public holidays, then all overtime charges arranged are privately between the GUEST and the PROPERTY MANAGER.
Personal Concierge. Following your booking, the GUEST SERVICES team will offer to help coordinate or organise certain guest services for you in connection with your property rental. To avoid disappointment, we suggest you secure reservations as soon as you can. The service providers may be independent contractors and are not agents, representatives or employees of the Company. The Company and its Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such service provider or for any personal injuries, property damage or other damages or expenses relating thereto.
Check Out. Check-out time is 12 noon. Prior written approval is required from the Company for late check-out. A €250 fee will be charged for each hour (or portion thereof) past the required check out time and you will be liable for any additional damages incurred, but not limited to the cost of supplying alternative accommodations for arriving guests. Each property will be inspected, sanitized and cleaned prior to your arrival and after your departure. You should leave the property in the same general condition as when you arrived. If the home was left in poor condition and additional cleaning is required, you will be responsible for the excess cleaning fees. A €100 per item fee will be charged for each lost key, garage door opener, and remote control that is damaged or not left at the Property upon check-out.
Force Majeure. Neither the Company (including its Affiliates) nor the Owner will be liable for any damages, losses or injuries caused by conditions outside of that person’s control, including, without limitation, any fire, flood, hurricane, tsunami, war, revolution, terrorism or change to any law, regulation or government policy.
Destinations. You are responsible to determine what, if any, documentation (including passports and visas) is required to travel to Portugal. By offering travel products and services in Portugal, the Company does not represent or warrant that travel to such points is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations. Moreover, the Company is not responsible for weather or seasonal conditions, which may affect your use of the Property and surrounding areas, including, but not limited to, beaches and roads. We urge you to consult with governmental travel reports, including alerts, warnings and advisories, before entering into this agreement.
General Terms. This agreement can be terminated by the Company immediately following any breach of the terms by you. Any change or amendment to this agreement, including, without limitation, an increase or decrease in the number of guests or an increase, decrease or other change to the rental period, must be made in conformity with the provisions of this agreement and, in all cases, is subject to the prior written approval of the Company, which approval may be withheld at its sole discretion.
Roles of the Company. The Company is an agent of the Owner and neither the Company nor any of its affiliated entities, shareholders, directors, employees, agents and representatives (Affiliates”) is liable for any delays, accidents, damages, injuries or losses suffered by you, your guests or the Property. The Company and its Affiliates are not responsible or liable in any way for managing or maintaining the Property or for the actions or faults of the Owner or any other third party involved in the rental of the Property (including any provider of additional guest services or activities organized for you). In no event will the Company or its Affiliates be liable for any indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with this agreement or the rental or use of the Property. If, despite the limitations contained herein, the Company or its Affiliates are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described herein, then the Company’s or its Affiliates’ liabilities will in no event exceed the greater of €100 or the total related rental revenue paid by you at the time of the occurrence.
Laws and Rules and Regulations. You shall comply with all Portugal statutes, ordinances and requirements of all municipal, state and federal laws regarding the Property, including the use, possession, production or sale of illegal drugs.
Indemnification and Waiver. You will indemnify, defend and hold harmless Company and Owner from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to you or your personal property arising out of the use of the Property including, but not limited to, pool, steam, sauna, beach, sporting equipment, electronic devices, appliances, and all other equipment at the Property. Neither Company nor Owner of the Property shall be liable for any damage or injury to you, or any other person, or to any property, occurring on the Property including, but not limited to, pool, steam, sauna, beach, sporting equipment, electronic devices, appliances, and all other equipment at the Property, unless such damage is the legal result of the negligence or wilful misconduct of the Company or the Owner of the
Property. You agree to waive and release the Owner of the Property and The Company (“Released Parties”) from any and all liability for costs, expenses or damages due to loss of property or for personal injuries or death, (Claims”) which may occur to you while on or about the Property including, but not limited to, pool, steam, sauna,, beach, sporting equipment, electronic devices, appliances, and all other equipment at the Property, except for injury or damage caused by the negligence or wilful misconduct of the Released Parties. You hereby assume the risk of a Claim while using the Property. The waiver and release is intended to be a full and complete waiver and release of the Released Parties from any and all present or future Claims (known or unknown), except for injury or damage caused by the negligence or wilful misconduct of the Released Parties.